General Terms and Conditions

General Terms and Conditions


AGE REQUIREMENT: For groups A, B, J drivers must be over 21 years of age. For any other vehicle group, min age of the driver must be 25.

YOUNG DRIVER'S SURCHARGE: Young driver surcharge allowes customers aged 19 & 20 years old to rent a category A, B, J  vehicle under the condition that they hold a drivers license for at least 12 months prior to the pickup day. Young drivers surcharge is available at 10 Euro + vat per day. Young drivers cannot add to their rental Super CDW or Super Cover.

PAYMENT METHOD: For all groups a valid Credit Card accepted by Dollar, must be shown for the pre-authorization of the renter's liability as well as the settlement of final rental charges (for non prepaid reservations).

DEPOSIT FOR GUARANTEE: Upon pick up of the vehicle, Dollar will preauthorize an amount from the driver's credit/debit card as a deposit for guarantee equal to the amount of the insurance waiver, as defined in paragraph "COLLISION DAMAGE WAIVER (CDW-SCDW)" . The amount of the deposit varies according to the car group and will be fully refunded at the end of the rental, provided no other charges arise. Please note that the refund can take up to 14 days, depending on the issuing bank of the credit/debit card.
DRIVING LICENSE: A valid driving license held for at least one year is required from the driver.

GRACE PERIOD: At the end of the agreed rental period, Dollar allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental.

TRAFFIC FINES: All fines resulting from the drivers conduct are born solely by the renter.

INSURANCE: All authorized drivers of Dollar vehicles are covered against damages from Fire to the rented vehicle, and Liability Insurance to Third Party death, injury, and property. Both coverages are subject to General Terms of the Dollar’s insurance contract with its Insurer.

COLLISION DAMAGE WAIVER (CDW-SCDW): The renters liability for damage to the rented vehicle, can be reduced, under the condition that the Greek Traffic Law is not violated, to a minimum charge of €950 for groups A, B, J and €1100 for groups D, K, by paying 12€ and 15€ per day respectively. Damage to the underside of the car, the wheels and the types is not covered.

The renter may reduce the above liability to a minimum charge of €400 for groups A, B and J, €450 for groups D and K by paying an additional €12 and €14 respectively per rental day.

THEFT PROTECTION (TP): Theft protection is an optional service which, if accepted, reduces the renter's financial responsibility in case of total theft of the Dollar vehicle to €950 for groups A, B, J and € 1100 for groups D, K by accepting a charge of € 6 and € 9, respectively per rental day. This excludes any thefts of personal effects.

SUPER COVER (SUP): The renter can be fully covered (with zero excess) in case of total theft or damage to the Hertz vehicle, with a daily charge of €16 for groups A, B, J and €19 for groups D, K provided that the renter has previously accepted the relevant coverage charges for CDW, SCDW, and TP , or has a reservation inclusive of these coverages. Moreover, Super Cover covers any damages caused on the vehicle's windshield and tyres and includes Extended Road Assistance. Damages caused to the underside and wheels of the vehicle are not covered by any insurance. Super Cover is not available for rentals made by drivers aged 19 and 20 years old.

EXTENDED ROAD ASSISTANCE (ERA): Extended Road Assistance (ERA) is a an optional service that provides road assistance for cases that do not involve a mechanical damage of the vehicle, such as: 1)Lockout Assistance, in case the renter is locked outside the car, 2) Jump-Start/Fuel Assistance, in case the renter's vehicle face battery failure or runs out of gas, 3)Tire change Assistance, in case of the renters needs help to change a flat tire.

The service is available for an additional charge of €6 per rental day. In case the renter requests any of the Extended Road Assistance services described above, without prior having purchased ERA, there will be an additional charge of €60+VAT.

PERSONAL ACCIDENT COVERAGE (PAC): For a charge of €12 per day, Personal Accident Coverage can be obtained covering driver/s and passenger/s medical expenses resulting from an accident with the rented vehicle up to €1,500 and for the loss of life or total / partial permanent disablement: up to €50,000 respectively.

INCIDENT ADMINISTRATION FEE (IAF): In case of an accident regardless of renter’s liability, the renter has the obligation to pay Dollar a non refundable fee of €30 + VAT, to cover administration expenses.

INCIDENT ADMINISTRATION FEE (FAF): In case of a fine due to a violation of the Greek Traffic laws the renter has the obligation to pay Dollar a non refundable fee of €30 + VAT, to cover administration expenses.

ADDITIONAL DRIVER/S: A charge of €5.00 per day has to be paid for each additional Driver.

AIRPORT CHARGE (ASC): The charge applicable to all airports in Greece is 6% except for «Eleftherios Venizelos» airport in Athens where the charge is 13%. The above percentages are calculated on the sum of charges excluding taxes and fuel charges.

GASOLINE PRE-PAYMENT POLICY: For rental periods of 3 days or longer and at the start of rental, the renter is required to pre-pay the cost of any petrol in the tank of the vehicle to be rented. Upon return and only then, of the rented vehicle, the renter may request a refund of the cost for any remaining amount of fuel in the tank, which if less than that of initial pre-paid quantity, a Refuelling Service Charges will be applied.


BABY SEATS: Available on request with a daily charge of €7.

GPS: Available on request with a daily charge of €8.

SNOW CHAINS: Available with a daily charge of €8 and only after a writen request by the renter at least 7 days prior to the rental date.

FLEET AVAILABILITY: The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

COLLECTION / DELIVERY: Every collection or delivery which does not take place at a Dollar location shall be charged €14 (city rate). Outside the city limits there will be an additional charge of €0.60/km for categories A, B, J, €1.20/km for group 9, €1.80/km for groups 3, YP and €0.90/km for all other categories. The charge for every delivery or collection Outside Working Hours is €50.

ONE WAY RENTALS: Applicable between Dollar locations following a written authorization and a special charge agreement with Dollar.

ACROSS THE BORDER RENTALS: Allowed only with the prior written agreement with Dollar.

FERRY TRANSPORTATION: Allowed only with the prior written approval of Autohellas Hertz and provided that the renter has accepted the Ferry Boat Cover. Otherwise, the renter is liable for all damages that may have been caused for any reason to the rented vehicle during its transfer, regardless of any coverage and liability restrictions accepted and paid at the start of the rental.

The Ferry Boat Cover with an additional cost of € 20 + VAT per day and a maximum charge of € 60 + VAT per rental.

ROAD ASSISTANCE: A 24-hour road assistance service is provided for a charge of €8 per rental. Alternatively, in case the driver needs road assistance during the car rental period, we shall provide the service for a one-off charge of €25+VAT, paid locally.

Please contact Interamerican (24hrs service) tel: (+30) 210 626 4646 /(+30) 210 94 61 044.

TAXES: All rates and charges in this brochure are subjected to V.A.T. At some offices a municipal tax of 0.5% is added to the rental rate. 

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